Customer Reviews

Here’s a sampling of what our customers are saying!

5 Stars All the Way!

Brandon Valentin

Customer

We were very impressed and pleased with the service from initial consultation through pre-installation and during an on-time, no-problem installation for a smaller building updating its ancient intercom system. A smooth and utterly professional experience.

Rob Faunce

Positive: Professionalism, Punctuality, Quality, Responsiveness

Posting a recommendation can be a double edged sword – as soon as everything is perfect… it isn’t! The Akuvox intercom system that was installed in 2020 had some issues with connectivity, but the terrific thing about Academy was their immediate response to every call and the technician’s patience for trial & error troubleshooting solutions. They shared information through each session so we always felt confident – in the end they replaced the parts in question until they achieved 100% connectivity.
It’s easy when everything is cookie cutter & simple, but the sign of exceptional customer service is perseverance through to a successful solution for problems. The Akuvox system is excellent and the tenants love the multiple disciplines for fast hands-free access and the security the monitor offers. Thank you to Javier & the Academy team!

mari oconnor

Positive: Professionalism, Quality, Responsiveness

We love our new system.

Richard Yeung

Customer

We are so pleased with the quality and service of our new system from Academy. Javier was so helpful in guiding us through entry-system options for our building that we decided to add security cameras as well. Installation with Alfer and Eric was seamless. They are not only knowledgeable and thorough, but true craftsmen. Based on training and follow up with Javier to make sure all is working smoothly, I’m confident we got not only a terrific entry and security solution, but a vendor partner for the longterm.

Susan K

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

My building recently had Academy come out to give us a quote for a new virtual doorman system as well as reconnecting our security system. They were so patient and responsive as we asked a million questions. They even showed us a demo of the virtual doorman system they use. They just installed the new security system and we could not be more pleased. When they ran into an issue, they let us know right away and gave us options to fix it. The team that came was considerate, fast, and incredibly clean. When they were done, it looked even better than when they arrived. So happy we went with Academy!

Amanda Thesen

Positive: Professionalism, Punctuality, Quality, Responsiveness

Just had Akuvox installed in our 48 unit coop , installation was very smooth and clean ,Installers went above and beyond and did additional work to make sure everything was how we wanted. Javier has been very patient helpful and above all available through the transition helping older and not so tech savvy tenants. Overall very happy with the system, facial recognition is a gamechanger for convenience and makes entry so much easier ,but there are other options for tenants not comfortable with that method of entry , like key fob ,pin code. I would recommend this company if anyone is looking to upgrade their building.

andres buitrago

Building Manager

Five star sales and service!

alicia detomaso

Customer

Academy is a great company. Their customer service is top notch. I’ve been in the business for more than 20 years and Academy is top tier.

Sotha Thoeun

Repeat Customer

We are a returning customer. Academy first replaced our building’s run down 10 year old intercom system that handles 54 apartments in our 14 story building about 3 years ago. They did a fantastic job on that project so we had them come back this year to add an additional 6 security cameras to our existing 7 camera system. Their technicians are very knowledgeable and professional. They were very fast and efficient running the cables to all the locations we needed the new cameras. I would highly recommend Academy for all your intercom, mailbox and camera installations!

Timothy Gaylor

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

We had Academy come in to help us with our intercom. It’s an old building with a nest of wires and relays that seemed to be impossible to diagnose. Their technicians quickly tracked down the issues like detectives and expertly found the shorts and fixed them. Academy has been in business a long time and it shows. They are pros.

MaryJo Gracin

Board Member

Awesome sales experience and even better service!

Javier Montesino

Repeat Customer

Ours is an old building, and a lot of residents were hesitant about switching to a newfangled intercom system, but we had already done a number of successful projects with Academy—including mailboxes and security cameras—so there was a level of trust that was a deciding factor in our decision for go forward. Happily, the installation went smoothly, and everyone has adapted to the new technology, thanks to great support and infinite patience from Academy. In the end, it’s been a great upgrade; we have no doorman, and now residents can easily provide remote access for guests or deliveries. We may be a landmark, but we live in the 21st century.

Tracy Young

Board Member

From day one Javier at Academy Intercom went above and beyond. He explained to us all our options which made our decision process a lot easier. He also made sure our transition was seamless and problem free. The technicians worked quickly and professionally which is very rare these days. So happy with the technology we chose. It has amazing features which not only makes our lives easier but also adds an extra level of security which we didn’t have before. Academy Intercom was a pleasure to work with and I highly recommend them.

Samantha Nassimi

Board Member

Javier at Academy ran the installation at our building flawlessly. He answered all our questions and concerns (and there were plenty of questions). He spent more than ample time in getting us up and running and left everyone confident in using the new technology. Everyone in the building loves the new panels and features. We at Hadley Arms are glad we chose Javier and Academy to install the new intercom system.

Brian Roodman

Board Member

Academy is a great company. They offer get product and services. Their customer service is top notch. They have been around for a long time and it shows!

Loretta Tapia

Staff Member

The team at Academy recently completed a video intercom installation in my building which was a great success. From preparation to installation to launch they helped support us every step of the way. Thank you!

Vanessa Vazquez

Positive: Professionalism, Punctuality, Quality, Responsiveness

Dan, you truly delivered and in the utmost professional way. We really appreciate it! Your crew was really great, and I personally am very pleased with the process and outcome.

T. Lee

Board Member

May I take this opportunity to wish you all at Academy the same and most of all to Thank You for always being there for CFA and the needs of the various properties we manage.

Carole Ferrara

Property Manager CFA Management, Inc.

I needed to update the mailboxes at a building I manage. Danielle and Matthew were wonderful to work with. They were quick to respond to my call and set up a site visit. Matthew worked with us at length to develop a plan that would work in our space. They were on time and on budget and communicated with us every step of the way. I would recommend them without hesitation and will go back to them should I need their services for other locations.

Claire Benitez

Management

Used Academy many times, love working with these guys.

John Spariosu

Supervisor

Javier and his team are true professionals in every sense of the word. The installation service (Gary) went out of his way to make sure any holes were kept to a minimum and could easily be repaired. The modern design of the intercom fits in anywhere and matches our black designed doors. The instructions given to us were simple and straightforward. Javier did a wonderful job explaining the nuts and bolts of the system. I’m sure any follow up will be handled in just the same professional manner. We couldn’t be more satisfied.

Bruce Kapner

Property Owner

I have been working with Academy for over 19 years and you are one of the few vendors I can CONTINUALLY rely upon, year after year. I find Academy to be reliable and responsive, no matter what my request is. From simple repairs to complicated CCTV needs, Academy communicates clearly and always finishes the job as expected and approved. I have never once had a technician not arrive when expected and I know that when Academy does the job, it will be fixed correctly the first time.

Monica Keller Large

Pride Property Management

Top notch Sales and Service!

Issac Erazo

Customer

Academy has been a great resource for our Co-ops and Condos. They successfully recommended and installed a new intercom and access control system at an UWS 26 unit coop. Residents experienced professional installers who were knowledgeable and responsive. This is all I could ask for! I would highly recommend them for repairs and new installations.

Michelle Greenspan

Cornerstone Management Systems, Inc.

Academy has been a great resource for our Co-ops and Condos. They successfully recommended and installed a new intercom and access control system at an UWS 26 unit coop. Residents experienced professional installers who were knowledgeable and responsive. This is all I could ask for! I would highly recommend them for repairs and new installations.

Michelle Greenspan

Cornerstone Management Systems, Inc.

I’d like to take a moment to share the wonderful experiences our firm has had with Academy Intercom Co., Inc. ABC Realty has used Academy on countless intercom installations. They have their craft down to a science. Academy provides many different equipment options that they tailor to our individual building’s needs. Academy provides extensive instruction on how to operate all of their equipment. When it comes time to arrange for the installation, Academy knows all the right things to attend to – keeping the managing agent and residents informed about timing, and how to deal with any potential or real problems. Academy has never left a job before we were completely satisfied with their work. Furthermore, Academy has an excellent repair division that successfully attends to resolving all intercom issues. We have always been pleased with Academy’s talent and professionalism, and look forward to giving them much more work in the future.

Ralph Davis

ABC Realty

As you know I can only say good things about Academy. Responsiveness, professionalism and responsible company that Academy is, we only can share good experience we had with your company.

Enriqueta Cruz

Tudor Realty Services Corp.

Academy Intercom has been a pleasure to deal with. Their installation of our new intercom system went flawlessly. They were great communicators throughout the job and came to the building multiple times to make sure everything went as planned.

Michael Hepner

Sandberg Management Corp.

I highly recommend Academy Mail Box for their efficient service, professionalism, and overall customer service support. Nicole was prompt and clear when communicating. My experience was positive, and I wouldn’t hesitate to use their services again or recommend them to others.

luisa Rodriguez

Manager

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